Privacy Policy
Learn how Frictionless collects, uses, and protects your data. Your privacy and security are our top priorities for our CRM and invoicing platform.
Last updated: 30th June 2025
1. Introduction
Welcome to Frictionless, operated by Zhyporium, LLC ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal data when you use our CRM and invoicing platform, including our website and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect the following types of information:
2.1. Information You Provide
- Account Information – When you register, we collect your name, email, and organization details.
- Client Data – Information about your clients including names, contact details, and billing information.
- Invoice Data – Invoice details, line items, payment information, and transaction records.
- Organization Settings – Business information, branding preferences, and team member details.
- Support Communications – If you contact us, we collect your messages and contact information.
2.2. Information We Collect Automatically
- Usage Data – We track interactions with our Services, such as pages visited, features used, and time spent on the platform.
- Device & Log Data – We collect IP addresses, browser types, access timestamps, and device information.
- Performance Data – Information about how our Services perform, including error logs and system metrics.
2.3. Information from Third Parties
- Payment Processors – When you process payments, our third-party providers (Stripe, PayPal, Wise) handle transactions and may share transaction data with us.
- Analytics Providers – We may use Google Analytics or similar tools for usage insights and platform improvement.
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our CRM and invoicing Services.
- To process payments and manage financial transactions.
- To generate invoices and manage client relationships.
- To provide customer support and respond to inquiries.
- To communicate with you about service updates, security alerts, and administrative messages.
- To ensure platform security and prevent fraud.
- To comply with legal obligations and enforce our Terms of Service.
4. How We Share Your Information
We do not sell your personal data. We may share information:
- With service providers (e.g., hosting, analytics, payment processors) who assist in providing our Services.
- With your consent – When you explicitly authorize us to share specific information.
- For legal reasons (e.g., to comply with law enforcement requests, court orders, or legal proceedings).
- For business transfers – In the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your data for as long as necessary to provide our Services or comply with legal obligations. You may request deletion of your data, subject to our legal requirements to retain certain information.
6. Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Secure data centers with physical and environmental controls
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Request a copy of your personal data in a portable format.
- Restrict or object to certain processing of your data.
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at [email protected].
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
9. Third-Party Services
Our Services integrate with third-party services (e.g., payment processors, analytics tools). We are not responsible for their privacy practices. Please review their privacy policies separately.
10. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Services. Continued use of our Services means you accept the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at [email protected].
By using Frictionless, you agree to this Privacy Policy.