Frequently asked questions about Frictionless. Find answers to common questions about setup, features, and troubleshooting.

Frequently Asked Questions

Find answers to the most common questions about Frictionless. If you don't see your question here, please contact our support team.

🚀 Getting Started

How do I get started with Frictionless?

Getting started is easy! Simply:

Visit frictionless.zhyporium.com
Click "Sign In" and login with your Google or Discord account
Set up your organization with basic business information
Add your first client and create an invoice
Configure payment methods to start accepting payments

Is there a free trial?

Frictionless is completely free to use! There's no trial period or credit card required to get started.

How long does setup take?

Most users can complete the initial setup in under 10 minutes. The basic setup includes:

Logging in with Google or Discord (1 minute)
Setting up your organization (3 minutes)
Adding your first client (2 minutes)
Creating your first invoice (3 minutes)

What information do I need to get started?

You'll need:

A Google or Discord account
Basic business information (name, address, tax details)
Payment processor accounts (optional - PayPal and/or Stripe)

💰 Pricing and Billing

How much does Frictionless cost?

Frictionless is completely free to use! There are no subscription fees or hidden costs.

Are there any setup fees?

No, there are no setup fees. Frictionless is free to use.

Do you charge transaction fees?

No, Frictionless doesn't charge any transaction fees. The only fees you'll encounter are from the underlying payment processors (PayPal, Stripe) which are separate from our service.

Can I cancel my subscription anytime?

Since Frictionless is free to use, there's no subscription to cancel. You can stop using the service at any time, though your data will be preserved according to our data retention policy.

👥 Client Management

How many clients can I add?

There's no limit to the number of clients you can add to your Frictionless account.

How do I update client information?

To update client information:

Go to the Clients section
Click on the client you want to edit
Make your changes and save

📄 Invoicing

How do I create my first invoice?

Creating an invoice is simple:

Go to the Invoices section
Click "Create Invoice"
Select a client
Add line items with descriptions and prices
Configure taxes and discounts if needed
Review and save the invoice

What currencies are supported?

Frictionless supports multiple currencies including USD, EUR, GBP, CAD, and many others. You can set your primary currency in organization settings.

Can I add discounts to invoices?

Yes, you can add both percentage and fixed amount discounts to your invoices.

How do I send invoices to clients?

You can send invoices directly to clients via email through the Frictionless platform. Simply click "Send Invoice" when viewing an invoice, and it will be delivered to your client's email address.

💳 Payments

What payment methods do you support?

Frictionless supports:

PayPal - Quick setup, widely accepted
Stripe - Direct credit card processing
Wise - For international payments

How do I set up PayPal payments?

To set up PayPal:

Go to Organization Settings
Navigate to Advanced Settings
Select and configure your PayPal business email
Follow the instructions for IPN setup
Save your settings

How do I set up Stripe payments?

To set up Stripe:

Create a Stripe account and get your API keys
Go to Organization Settings > Advanced Settings
Enter your Stripe publishable and secret keys
Configure webhook settings
Save your settings

How do I set up Wise payments?

To set up Wise:

Create a Wise account and get your API keys
Go to Organization Settings > Advanced Settings
Enter your Wise Tag
Save your settings

🏢 Organization and Team

How many team members can I add?

There's no limit to the number of team members you can add to your organization.

What are the different team roles?

Frictionless supports three roles:

Owner - Full access to everything
Admin - Full access to clients and invoices, can manage most settings
Member - Can view and create invoices, limited settings access

Can I manage multiple businesses?

Yes, you can create multiple organizations to manage different businesses or brands. Each organization has its own clients, invoices, and settings.

How do I invite team members?

To invite team members:

Go to Organization Settings > Team Management
Click "Invite Member"
Enter their email address
Select their role
Send the invitation

🔒 Security and Privacy

Is my data secure?

Yes, Frictionless uses industry-standard security measures:

SSL encryption for all data transmission
Encrypted data storage
Secure multi-tenant architecture
Regular security audits

Can other organizations see my data?

No, each organization's data is completely isolated. Your clients, invoices, and settings are private to your organization.

Do you backup my data?

Yes, we perform regular automated backups to ensure your data is never lost.

How do you handle payment security?

Payment processing is handled by secure, PCI-compliant providers (PayPal, Stripe, and Wise). We never store sensitive payment information like credit card numbers.

🔧 Technical Support

What browsers are supported?

Frictionless works with all modern browsers including:

Chrome (recommended)
Firefox
Safari
Edge

Yes! Frictionless is available as a Progressive Web App (PWA) that you can download and install on your mobile device. It works just like a native app with full functionality. You can install it from your mobile browser and access it from your home screen.

How do I get help if I have issues?

You can get help through:

This FAQ page
Our support documentation
Contacting our support team directly

🚀 Features and Roadmap

What features are coming soon?

We're working on several exciting features:

Bulk client import - Import clients from CSV files
Advanced reporting - Detailed analytics and insights
API access - Integrate with other tools

Email: [email protected]

What are your support hours?

Our support team is available during business hours. We typically respond within 24 hours.

Still have questions? Contact our support team and we'll be happy to help!

Frequently Asked Questions

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