Frictionless

Support

Get help with Frictionless. Contact our support team, find troubleshooting guides, and access helpful resources.

Support

We're here to help you succeed with Frictionless. Find the support you need to get the most out of your CRM and invoicing platform.

🆘 Getting Help

Contact Our Support Team

Our support team is ready to help you with any questions or issues:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days
  • Languages: English

Before Contacting Support

To help us assist you faster, please include:

  • Your organization name and email address
  • Detailed description of the issue or question
  • Steps to reproduce the problem (if applicable)
  • Screenshots or error messages (if relevant)
  • Browser and device information (if technical issue)

📚 Self-Service Resources

Documentation

Our comprehensive documentation covers all aspects of Frictionless:

FAQ

Find answers to common questions in our FAQ section, including:

  • Setup and configuration questions
  • Feature explanations and usage
  • Troubleshooting common issues
  • Pricing and billing information

Video Tutorials

Step-by-step video guides (Coming Soon):

  • Getting started with Frictionless
  • Creating your first invoice
  • Setting up payment methods
  • Managing your team

🔧 Troubleshooting

Common Issues and Solutions

Account Access Issues

  • Can't log in: Check your email and password, try password reset
  • Account locked: Contact support for account verification
  • Wrong organization: Use organization switcher to access correct account

Invoice Problems

  • Can't create invoice: Verify client exists and payment methods are configured
  • Calculations incorrect: Check line item prices, taxes, and discounts
  • Invoice not saving: Ensure all required fields are completed

Payment Issues

  • Payment not processing: Verify payment method configuration and account status
  • Payment not appearing: Check payment processor webhooks and reconciliation
  • Client can't pay: Ensure payment methods are enabled and invoice is issued

Client Management

  • Can't add client: Check for duplicate email addresses and required fields
  • Client not appearing: Verify search filters and organization access
  • Can't edit client: Ensure you have appropriate permissions

Technical Requirements

Ensure your system meets our requirements:

Browser Support

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

System Requirements

  • Modern web browser with JavaScript enabled
  • Stable internet connection
  • Minimum screen resolution: 1024x768

Mobile Support

  • Responsive design works on mobile browsers
  • Native mobile apps coming soon

📞 Support Channels

Email Support

Primary Support Channel

  • Email: [email protected]
  • Best for: Complex issues, feature requests, account problems
  • Response time: Within 24 hours

Documentation

Self-Service Support

  • Available: 24/7
  • Best for: How-to questions, setup guidance, feature explanations
  • Response time: Immediate

Community Forum

Peer Support (Coming Soon)

  • Available: 24/7
  • Best for: Best practices, tips and tricks, user discussions
  • Response time: Varies

🕒 Support Hours and Response Times

Response Times

  • Critical Issues: Within 4 hours during business hours
  • General Support: Within 24 hours
  • Feature Requests: Within 48 hours
  • Documentation Updates: Within 72 hours

Emergency Support

For critical issues affecting your business operations:

  • Contact us immediately at [email protected]
  • Include "URGENT" in the subject line
  • Provide detailed information about the impact

🚀 Getting the Most from Support

Prepare Your Request

To get faster, more accurate help:

  1. Gather Information

    • Your organization name and email
    • Detailed description of the issue
    • Steps to reproduce the problem
    • Screenshots or error messages

  2. Check Documentation

    • Search our documentation first
    • Review the FAQ for similar issues
    • Check troubleshooting guides

  3. Test the Issue

    • Try reproducing the issue in a different browser
    • Clear browser cache and cookies
    • Check if the issue persists

Follow Up

After contacting support:

  • Check your email for our response
  • Provide additional information if requested
  • Test the solution we provide
  • Let us know if the issue is resolved

📈 Feature Requests and Feedback

Suggesting New Features

We welcome your ideas for improving Frictionless:

  • Email us at [email protected]
  • Include details about the feature you'd like
  • Explain the benefit to your business
  • Provide use cases and examples

Product Feedback

Help us improve Frictionless:

  • Report bugs with detailed descriptions
  • Suggest improvements to existing features
  • Share your experience and pain points
  • Request integrations with other tools

🔄 Escalation Process

When to Escalate

Escalate your issue if:

  • No response within expected timeframe
  • Issue not resolved after multiple attempts
  • Critical business impact from the problem
  • Complex technical issue requiring specialized attention

How to Escalate

To escalate your support request:

  1. Reply to your existing ticket with "ESCALATION REQUESTED"
  2. Explain why escalation is needed
  3. Provide timeline of previous interactions
  4. Describe business impact if applicable

📊 Support Quality

Our Commitment

We're committed to providing excellent support:

  • Knowledgeable team with deep product expertise
  • Fast response times for all inquiries
  • Comprehensive solutions that address root causes
  • Continuous improvement based on feedback

Support Metrics

We track and improve our support quality:

  • Response time averages and targets
  • Resolution rate for different issue types
  • Customer satisfaction scores
  • Support ticket volume and trends

📚 Additional Resources

External Resources

Need immediate help? Contact our support team at [email protected] and we'll get back to you within 24 hours.

Frequently Asked Questions

Frequently asked questions about Frictionless. Find answers to common questions about setup, features, and troubleshooting.

Changelog

A list of changes and improvements to Frictionless